What if you, as an energy supplier, could help your customers reduce their energy costs and strengthen the customer relationship at the same time? Sounds exciting? Then read on.
There is a lot going on in the Swiss energy market: On the one hand, electricity prices are rising steeply – an average increase of 18% is expected for 2024. Secondly, according to the «Swiss Energy Strategy 2050», at least 80% of all private households must be equipped with a smart meter by the end of 2027 to increase energy efficiency.
The smart meter rollout is in full swing in Switzerland. The energy supply companies are investing an incredible amount of work and resources in this complicated undertaking, from technology to logistics. At the same time, however, they are missing out on great opportunities!
Apart from the technician who comes by for the installation, customers hardly notice any of this. Not even the fact that their energy supplier now has precise consumption data at their disposal, which is of high interest for them, especially in times of rising electricity prices. The positive customer experience is missing and disappointment sets in.
With the solution from our technology partner Eliq, you can create precisely this positive customer experience and transform your customer relationship in the process!
As an energy supply company, you provide your customers with a tool that helps them understand their energy consumption based on current data and implement measures to reduce their costs. With a positive effect: you make your customers a little happier by helping them save money. In this way, you lay the foundations for strong customer loyalty and also benefit from a lower call-in rate, which reduces your operating costs.
In this video, Håkan Ludvigson, CEO and co-founder of Eliq, explains the Energy Insights platform in a live demo:
With Eliq's new "No Meter Insights" feature, customers who do not yet have smart meters can now also benefit from the app. During onboarding, last year's or the estimated electricity consumption can be entered by the end customer or by the energy supply company, on which the projections and recommended measures are then based. You can find out more about this feature in our news article from October 24, 2023.