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Many regional CSPs struggle with the same issues: their CRM is either too rigid, too expensive, or not tailored to their processes.
This is exactly where our CRM by NMS Prime comes in. The modular solution combines powerful apps for sales, marketing, and customer interaction into a unified platform.
The CRM apps cover all relevant processes and integrate seamlessly:
Sales
Capture and qualify sales opportunities efficiently, define customized sales pipelines, and automate the conversion process through to contract closure, including automatic availability checks and quote generation.
Video in German only
Marketing
Plan and manage targeted campaigns directly from your CRM database and track conversions in real time.
Customer Interaction
Optimize all customer interactions through flexible workflows and quick access to all relevant information (ticket, call, email, chat).
Web Order Portal
Enable fully automated online orders for internet, TV, and telephony products, directly integrated into CRM, billing, and provisioning.
Videos in German only
Customer Portal
Provide your customers with maximum transparency and self-service capabilities, such as contract changes, invoice access, or ticket creation.
Video in German only
Our CRM solution by NMS Prime has been purpose-built for regional network operators and takes into account the specific requirements of FTTH and cable networks. All applications are modular and can be used individually or as an integrated end-to-end solution.
Thanks to its technology and vendor-agnostic architecture, NMS Prime supports a wide range of network infrastructures such as DOCSIS, FTTH, or DSL, enabling you to evolve your system landscape flexibly.
With NMS Prime, regional CSPs manage their processes centrally on a single platform—from CRM and billing to provisioning and network monitoring. This reduces complexity, eliminates system silos, and sustainably increases efficiency.
At the same time, you benefit from significantly lower operating costs and high flexibility in designing your business processes.